Preamble

Hexagone Aviation School is a professional training organization specializing in the theoretical and practical training of private and professional pilots, as well as in the provision of supplementary aeronautical training modules, both in-person and via e-learning.

The school is approved by the French Civil Aviation Authority (DGAC) under number FR.ATO.0317, in accordance with European EASA Part-FCL regulations.
Its professional training activity is declared under number 32600465260 to the Prefect of the Hauts-de-France region.

These General Terms and Conditions of Sale (GTC) aim to define the conditions under which Hexagone Aviation School provides its training services, whether delivered in-person or remotely, and the reciprocal rights and obligations of the parties.

They apply to any order, registration, or agreement concluded with Hexagone Aviation School, whether by an individual, a company, or a funding organization.
Registration for a training program implies unreserved acceptance of these GTC.

1. Purpose

These General Terms and Conditions of Sale govern all training services offered by Hexagone Aviation School, including:

  • initial theoretical and practical training courses;
  • supplementary training courses;
  • distance learning courses via e-learning;
  • and specific courses or modules.

They apply regardless of the delivery methods (in-person, remote, or blended).

2. Identification of the Training Organization

Hexagone Aviation School
DGAC Approved Organization: FR.ATO.0317
Activity Declaration: 32600465260 – Prefect of the Hauts-de-France region
Legal Form: SAS
Registered Office: 1 rue du Pont de Paris
Phone: 0787777737
Email: hello@hexagone.aero
Website: https://www.hexagone.aero
SIRET: 98111366500013 – Intra-community VAT: FR70981113665
Legal Representative: BINET Bernard, President

3. Registration and Contractualization

Registration for a training course can be completed:

3.1. Required Documents

For a registration request to be considered, it must include:

  • the duly completed registration form (or account creation on the platform),
  • the required supporting documents depending on the training course (regulatory prerequisites),
  • the signed training contract or agreement,
  • and the payment of the deposit or proof of funding by a funding body

3.2. Contract or Agreement

  • For individuals: signing of a training contract in accordance with articles L.6353-3 et seq. of the Labor Code.
  • For companies or funding bodies: signing of a professional training agreement in accordance with article L.6353-1.
  • For e-learning courses: digital validation of payment and acceptance of the General Terms and Conditions of Sale constitute an electronic signature and trigger the immediate execution of the service.

3.4. Validation and Deposit

Registration becomes definitive upon receipt of the signed contract/agreement and the stipulated payment.
A 30% deposit may be required upon signing, with the remaining balance due according to the specified terms.

3.5. Refusal of Enrollment

Hexagone reserves the right to refuse enrollment in cases of an incomplete application, failure to meet prerequisites, non-payment, or regulatory non-compliance.

4. Scope of Services

Hexagone's training services encompass initial or continuing personnel training, as well as linguistic, technical, or advanced development modules.
Each program outlines its objectives, duration, content, instructional methods, and assessment procedures.

5. Right of Withdrawal

5.1. General Principle

In accordance with the provisions of the Labor Code and the Consumer Code, the training beneficiary possesses a right of withdrawal, the duration of which varies depending on the nature of the contract executed.

  • For professional training contracts concluded directly with an individual (articles L.6353-5 et seq. of the Labor Code), the beneficiary is granted a 10-day period from the date of contract signature.
  • For contracts concluded remotely or off-premises (as defined by the Consumer Code), this period is extended to 14 days from the date of signature or electronic validation of the contract.

During this period, no payment may be demanded from the beneficiary, and no training may commence without their express written consent.

5.2. Procedures for Exercising the Right of Withdrawal

To exercise their right of withdrawal, the beneficiary must notify their decision clearly and unequivocally, prior to the expiration of the applicable period, by registered letter with acknowledgment of receipt addressed to :

Hexagone Aviation School
Admissions Department
1 rue du Pont de Paris – 60000 Beauvais – France

The notification must explicitly state the intent to exercise the right of withdrawal and include the references of the contract in question.

If the right of withdrawal is exercised within the statutory period, no sum shall be retained by Hexagone Aviation School, and any payments already made will be fully reimbursed within a maximum of 14 days from the date of receipt of the request.

5.3. Late Withdrawal

Any withdrawal received after the specified deadlines (10 or 14 days, as applicable) will be considered late.
In such an event, Hexagone Aviation School reserves the right:

  • to retain any sums already paid as compensation,
  • and to demand full payment of the training cost if the program has already commenced, except in cases of duly substantiated force majeure.

5.4. Express Waiver of the Right of Withdrawal

In accordance with the provisions of the Consumer Code, the beneficiary may request the immediate commencement of training prior to the expiration of the withdrawal period.
In such an event, they must submit a written and express waiver of their right of withdrawal to Hexagone Aviation School before the commencement of the service.

The beneficiary thereby acknowledges that the early commencement of training results in the definitive forfeiture of their right of withdrawal for the contract concerned.

6. Price and Payment Terms

6.1. Price and VAT Regulations

Training prices are expressed in euros and may be quoted either excluding VAT (HT) or including all taxes (TTC), depending on the tax regime applicable to the service in question.

In accordance with Article 261, 4-4° a of the General Tax Code, continuing professional training programs provided by Hexagone Aviation School may qualify for VAT exemption, provided they meet the legal conditions in force (pedagogical objective, training agreement or contract, eligible audience).

In this case, the price is quoted excluding VAT (HT), and no VAT is added.
Conversely, certain services — particularly training programs not recognized as continuing professional training actions or ancillary services (introductory flights, ad-hoc services, private coaching, etc.) — are subject to VAT at a rate of 20%, and their price is then displayed including all taxes (TTC).

Hexagone Aviation School undertakes to clearly specify the applicable VAT regime for each training program or service.

6.2. Prices and VAT Regime

The training fee exclusively covers the instructional services outlined in the respective program.
Unless otherwise specified, the following are not included:

  • transport, accommodation, meal, or visa expenses,
  • personal supplies (calculator, supplementary manuals, radio headset, etc.),
  • external software licenses, official examinations, or test registration fees (TOEIC, FCL.055, etc.).

6.3. Late Payment or Payment Default

In the event of late payment:

  • late payment penalties are automatically due, calculated at the legal interest rate increased by 10 percentage points,
  • and a fixed compensation of €40 for recovery costs is automatically due, in accordance with current regulations.

No claim or refund request shall suspend the payment obligation.
In the event of non-payment, Hexagone Aviation School reserves the right to suspend or cancel the trainee's participation until regularization.

7. Performance of Services

Training programs are conducted according to the curriculum outlined in the contract or agreement.
Hexagone reserves the right to adapt the content, replace an instructor, or postpone or modify a session if circumstances require it (insufficient enrollment, force majeure, regulatory requirements).

The pedagogical and technical resources (digital platform, simulator, aircraft) are maintained in normal operational condition.
In the event of temporary access interruption (maintenance, technical incident), Hexagone undertakes to restore service as quickly as possible.

8. Cancellation, Postponement, Non-Execution, and Interruption

8.1. Cancellation or Postponement by Hexagone

Hexagone may cancel or postpone a session due to insufficient enrollment, regulatory constraints, safety reasons, unavailability of essential instructional resources, or force majeure.
The client is then informed as soon as possible and may, at their discretion:

  • obtain a full refund of the amounts paid for the cancelled session, or
  • transfer their enrollment to a subsequent session without charge.
    No other compensation shall be due.

8.2. Total or Partial Non-Execution of the Service (L.6354-1)

Pursuant to Article L.6354-1 of the Labor Code, in the event of total or partial non-execution of the training service, Hexagone shall refund to the co-contracting party any sums unduly received in this regard.
By written agreement of the parties, these sums may be subject to a credit note or a transfer to a subsequent session.

8.3. Cancellation by the Client Before the Start of Training

Any cancellation must be notified in writing (email or registered letter with acknowledgment of receipt). The following fee schedule applies (excluding duly justified cases of force majeure):

  • More than 30 days before the start date: full refund;
  • 15 to 30 days: a 30% retention of the training fee;
  • < 15 jours : 100 % du prix reste dû.
    En cas de financement par un tiers (OPCO, entreprise) refusé ou partiel, le solde non pris en charge demeure dû par le client.

8.4. Training Interruption Initiated by the Beneficiary

  • Force majeure (an unforeseeable, irresistible, and external event making continuation impossible): upon presentation of supporting documents, a pro-rata refund for uncompleted hours will be issued; however, incurred and non-recoverable costs (examination fees, activated software licenses, manuals provided, administrative fees already incurred, time actually spent) remain payable.
  • Other personal or professional reasons: sums already paid will be retained; the total training fee remains due if there are outstanding installments, unless there is a written agreement for a partial deferral of the training period.

Any request for suspension or interruption must be notified in writing and accompanied, where applicable, by supporting documents.

8.5. Interruption Initiated by Hexagone

If Hexagone interrupts the training for a reason other than force majeure, a pro-rata refund for uncompleted services will be issued, or a deferral will be offered free of charge (at the client's discretion).
In cases of force majeure, the same pro-rata temporis principle applies.

8.6. Specific Provisions for E-learning Programs

  • The activation of digital access (account activation / content delivery) constitutes partial execution: consumed periods and activated licenses/software are non-refundable.
  • In duly justified cases of force majeure affecting the effective ability to follow the program (hospitalization, temporary incapacity, etc.), Hexagone may offer, at its discretion: a temporary freeze of access, an extension of duration, or a deferral to a later session, without additional charges.

8.7. Terms and Effective Date

The date of receipt of the written notification (email or registered letter with acknowledgment of receipt) shall be authoritative for the application of the fee schedule.
Refunds, when due, will be processed within a maximum of 30 days from the agreement on the amount.

8.8. Incurred Costs and Non-Refundable Services

The following remain acquired or payable when they have been effectively incurred or consumed:

  • administrative registration and application fees,
  • external examination/registration fees,
  • activated software licenses or subscriptions,
  • manuals and materials already provided,
  • course hours already delivered (theory/flight/simulator),
  • and, generally, any non-recoverable expense incurred for the provision of the service.

9. Intellectual Property

All provided materials, content, videos, MCQs, manuals, and educational resources are protected by copyright.
They are intended for strictly personal use and may not be reproduced, distributed, or exploited without the written authorization of Hexagone Aviation School.

10. Liability

Hexagone Aviation School is bound by an obligation of means.
It shall not be held liable for:

  • errors in pedagogical content,
  • failure to pass an examination,
  • temporary unavailability of the e-learning platform,
  • or consequential damages (e.g., loss of data, business interruption, etc.).

The trainee undertakes to comply with safety instructions, internal regulations, and applicable aviation regulations.

11. Consumer Mediation

In the event of a dispute, any consumer may seek recourse free of charge from a consumer mediator.

Designated Mediator: ANM Consommation
📍 2 rue de Colmar – 94300 Vincennes – France
🌐 www.anm-conso.com

Prior to any referral, the consumer must send a written complaint to:
Hexagone Aviation School
1 rue du Pont de Paris – 60000 Beauvais
📧 hello@hexagone.aero

Mediation is free of charge for the consumer and is conducted within a maximum period of 90 days.

In the event of a cross-border dispute, the consumer may utilize the European online dispute resolution platform: https://ec.europa.eu/consumers/odr/

12. Personal Data

Hexagone processes trainees' personal data in accordance with the GDPR.
The collected data is necessary for the administrative, pedagogical, and financial management of the training programs.
Trainees have a right of access, rectification, erasure, and objection by writing to: hello@hexagone.aero

The data is retained for the legally mandated period of administrative record-keeping.

13. Applicable Law and Competent Jurisdiction

These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute not resolved amicably, the competent jurisdiction shall be that of the registered office of Hexagone Aviation School, unless otherwise stipulated by mandatory legal provisions.

14. Acceptance of the General Terms and Conditions of Sale

The client acknowledges having read these General Terms and Conditions of Sale prior to the conclusion of the contract, agreement, or online registration, and accepts them without reservation.
The General Terms and Conditions of Sale in force are those accessible on the website www.hexagone.aero